Shipping + Returns


Shipping

Shipping is calculated at the checkout. 

We deliver internationally. International prices may not calculate automatically, but please feel free to get in touch for a delivery quotation.

All vintage items will be shipped within 3-5 working days.

Plant orders will be sent as soon as possible but may be delayed to protect the health of the plant. We usually ship within 2-3 working days. Please get in touch for further information.

Domestic homeware orders will be sent Royal Mail Second Class Signed For unless another service has been requested or otherwise notified.  

Stationery orders will be sent Royal Mail Second Class.

International orders will be sent Royal Mail Tracked & Signed where available and Royal Mail Tracked when a signed for service is not available. Other services may be used if the item(s) falls outside of the Royal Mail’s weight and size allowances. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please email hello@fernandbramble.com to request a return or send it to:

12 Union Street, Slaithwaite, HD7 5ED

Unless otherwise agreed, buyers are responsible for return postage costs.

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bramblehouse.shop

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bramblehouse.shop

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.